Orbibet Privacy Policy

At Orbibet, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, store and share your information when you visit orbibet.com or use our services, including our PWA app for PC and mobile. By registering an account, you agree to the practices described below.

Who We Are

Our Orbibet platform is operated by Green Web Design and Development Ltd, a company registered in Belize, under a licence issued by the Anjouan Union of Comoros gaming authority. We at Orbibet Casino process your data as the data controller responsible for your personal information. If you have questions about this policy, you may contact us at [email protected].

Information We Collect

We collect several categories of information in order to provide our gaming services, verify your identity and comply with our legal obligations. Here at Orbibet, we gather information directly from you and automatically through your use of our site.

• We collect registration data such as your name, date of birth, email address, phone number and country of residence
• We collect payment details when you use Mastercard, Visa, Interac or Tether, including the account or card name used for deposits
• We collect verification documents during KYC checks, which may include a verification phone call
• We track your gaming activity, including deposits, withdrawals, wagering history and bonus usage, to calculate loyalty points and cashback
• We automatically collect technical data such as IP address, device type, browser and location information to enforce our restricted-country rules

How We Use Your Information

Our Orbibet Casino team uses your personal data for several legitimate purposes connected to running a licensed gambling operation. We process your information to open and manage your account, process deposits and withdrawals, and apply our 26-level Orbibet Loyalty Program correctly.

• We use your data to verify your identity and age before releasing any payout
• We use your data to detect and prevent VPN or proxy use, which is prohibited under our terms
• We use your data to send bonus offers, free spins and promotional emails, unless you opt out
• We use your data to calculate withdrawal limits, VIP status and birthday bonuses
• We use your data to respond to support requests via live chat or email

Legal Basis and Compliance

We at Orbibet process personal data on the basis of contractual necessity, legal obligation and legitimate interest. Our licence requires us to retain certain records for anti-money-laundering purposes, and we may escalate unresolved complaints to Gaming Services Provider N.V. as our licence dictates. You must confirm that you are not a resident of a restricted jurisdiction, including Germany, Australia, the United Kingdom, the USA, France, Spain, Ukraine and the other countries listed in our terms, since we cannot lawfully offer our services there.

Use of VPNs and Location Data

Our Orbibet platform relies on location and connection data to confirm that you are playing from an eligible market. Clause 3.4 of our terms prohibits using a VPN, proxy or any similar service that masks your real location, and we may suspend accounts where such tools are detected. We collect this data specifically to protect the integrity of our licence and our target market of Canada.

Sharing Your Information

We do not sell your personal data. However, we at Orbibet Casino may share information with trusted third parties where necessary to operate our services.

• We share data with payment processors handling Mastercard, Visa, Interac and Tether transactions
• We share data with identity verification and KYC service providers
• We share data with regulators and law enforcement where legally required under Anjouan law
• We share data with our game providers, including Pragmatic Play, NetEnt, Play n GO and Evolution, strictly for game functionality and fraud prevention

Cookies and Tracking

Our Orbibet website uses cookies and similar technologies to remember your preferences, keep you logged in and measure how our site performs. You can manage cookie settings through your browser, though disabling certain cookies may affect your experience, including access to our PWA app features.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our regulatory and accounting obligations. Dormant accounts with a positive balance are subject to a monthly inactivity charge from the twelfth month, and we keep the associated records accordingly. Once retention is no longer required, we securely delete or anonymise your data.

Data Security

We at Orbibet implement technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our verification process, including phone calls when necessary, helps us confirm that withdrawal requests genuinely come from the account holder. Deposits and withdrawals must be made using an account, card or payment system registered in your own name, which further reduces the risk of fraud.

Your Rights

You have rights over the personal data we hold about you, and we encourage you to contact our support team to exercise them.

• You may request access to the personal data we hold about you
• You may ask us to correct inaccurate information
• You may request deletion of your data, subject to our legal retention obligations
• You may request self-exclusion by emailing us from your registered address, which we action within 24 hours
• You may withdraw consent to marketing communications at any time

Children's Privacy

Our services at Orbibet are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we verify age as part of our KYC process before processing any withdrawal.

International Transfers

Because our Orbibet Casino operations involve payment processors, hosting providers and game studios located in different countries, your data may be transferred outside your country of residence. We take reasonable steps to ensure such transfers are protected to a standard consistent with this policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, our licence requirements or applicable law. We recommend checking this page periodically, as continued use of Orbibet after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use or protect your personal data, please reach out to our support team at [email protected] or via live chat, available directly on our site. We aim to respond to all privacy-related enquiries promptly.